1888Toys.com - Frequently Asked Questions

Who is behind 1888Toys.com?
1888Toys.com - Children Educational Toys Store owned by Kriben Corporation. We are well known and reputable company, established in 2004 and by now, we have full staff of reliable and trustworthy people. The business is a family owned and despite of our tremendous growth, we still keep family atmosphere and would like you to feel at home. Read more on Message from the Founders page. We have helped many parents, grandparents, hospitals, museums, early childhood educators, school teachers and even car dealerships managers to select the most appropriate items for their needs. We take pride in our operational routine and guarantee your shopping experience be most satisfactory. We look forward to assist you. Just read some comments from customers we have received.

Are your toys and kids furniture safe for children?
We work with only the best toys and furniture manufacturers. We require from each and every manufacturer, whose products presented on our site, toys safety certificates, therefore all our toys are absolutely child-safe and are of the highest quality. Read Safety Note to get more information.

Is 1888Toys.com store secure for online transactions?
Yes. www.1888Toys.com is registered with the Authorize.Net Verified Merchant Seal program, therefore you can shop with confidence. Industry leading encryption hardware, software methods and security protocols are used to protect customer information. SafeSite™ certificate has been issued by NetworkSolution and validates secured online transactions. Our site is tested daily and certified by McAfee Secure as safe and secured site.

Will my personal information be confidential?
Rest assured that your information is safe with us. We do not share any personally identifiable information about you with other companies, except in the case of dealing with manufacturers for order fulfillment and warranty issues. In such a case, we supply your name and shipping address information solely, and we only provide it under strict confidentiality. Read Privacy Policy for more information.

What will happen after I place my order?
2 email notifications are sent to all our customers after order is placed. First email is sent at the time you place the order at our secured store. This email is system generated, and has all order details including unique Order Number. Second email will be sent at the time your order is completed and shipped, usually within 3-5 business days. This email will include UPS® or FedEx tracking number(s) for your package(s). Make sure the email address you provide with your order is active and correct email.

How do I order from 1888Toys.com?
You have several options to place your order:

Buy online 24x7 at our secured online shopping store with 3 minutes easy checkout
Call us Toll Free 1-888-TOYS-881 (1-888-869-7881) to place your order over the phone
Send your Purchase Order to our fax: 786-353-0907 or as a scanned attachment by email

How do I pay?
We offer many payment options for your convenience.We accept Visa and MasterCard and offer PayPal express checkout which allows you to pay by any other credit card. Purchase Orders and checks are also accepted from hospitals, doctor offices, schools and other organizations and corporations.

How to buy with Purchase Order?
Purchase orders and checks are accepted from hospitals, doctor offices, schools and other organizations and corporations. Read more on How to buy with Purchase Order page.

How does 1888Toys.com ship?
Your order will be processed within 24 hours and shipped within 3-5 business days. Some items are even shipped the same day the order has been received. To ensure safe and quality delivery of the products you have purchased, 1888Toys.com uses UPS® and FedEx. Email confirmation with UPS® or FedEx tracking number is sent automatically, after order is completed and shipped.

How much shipping will cost me?
We ship for free to US continental, using UPS® or FedEx each and every order over just $99, even very heavy items. Each order has a tracking number to monitor progress and delivery time. For orders below $99, actual real-time charge will be calculated by UPS® web services. 1888Toys.com reserves right to ship products separately in multiple packages.

Do you offer International Shipping or Expedite Shipping?
We do offer on a case-by-case basis international shipping and have shipped our great products to Canada, Australia, Europe and other countries. To get a quote for shipping cost, please email us to customerservice@1888Toys.com with the item/s you are interested to buy, along with shipping destination and our experienced Logistic Department representative will provide you with the most cost effective and secure shipping option quote. Free shipping over $99 is for US continental only. 1888Toys.com does not charge you any handling fees and participates in the shipping charges for orders over $99. Expedite shipping can be also arranged. Additional shipping charges, calculated by the shipping company (UPS®, FedEx, DHL, USPS or other), will be added to your order. For international customers, custom duties and/or sales taxes collected by destination country are of customer responsibility

Do you collect 'Sales Tax' and 'Handling Fees'?
We do not collect Sales Taxes and pass these extra savings to you. In addition to that, we do not have any hidden 'Handling Fees' as many other online stores do. When you buy at 1888Toys you pay only the advertised price and shipping cost calculated in real time by UPS® for orders below $99. For international customers, custom duties and/or sales taxes collected by destination country are of customer responsibility.

What is your 110% Price Guarantee Policy?
Our prices are very low and many products are offered at special discounted price. To increase your shopping satisfaction at 1888Toys.com we have implemented 110% Price Guarantee Policy. Read more on our 110% Price Guarantee Policy page.

May I return the product I have purchased?
Returning products purchased from 1888Toys.com is simple and easy! We carry highest quality items only, and expect our customers to be 100% satisfied with our products. Our hassle-free return policy is one of the best in the industry. You may return most of the products for any reason in its original, unused condition and packaging within 30 calendar days of receipt, for refund or store credit. See Return Policy page for details.

How do I contact 1888Toys.com?
The best and easiest way to contact us, is through the following email customerservice@1888Toys.com. We offer extended hours Toll Free Phone support. Our 1-888-TOYS-881 (1-888-869-7881) phone line is dedicated to your questions. Multilanguage customer care specialists are ready to answer all your questions and clear up all your concerns. For more options to contact us, please, visit Contact Us page.